Returns & Refunds

Returns & Refunds

If something is not right with your order, contact us as soon as possible and include your order number and a short description of the issue.

Damaged or incorrect items

Please contact us promptly and include clear photos of the product and packaging where relevant. This helps us review the issue with the fulfilment partner.

Change of mind

Return eligibility depends on the product, condition and applicable consumer rights. Items should be unused and returned in their original condition where required.

Refunds

Approved refunds are returned to the original payment method. Processing time after approval can vary by payment provider.

For return instructions, contact Soulstone before sending anything back so we can provide the correct return route.