Privacy policy

Privacy Policy – Soulstone

Last updated: 01-07-2026

This Privacy Policy describes how Soulstone (“we”, “us”, “our”) collects, uses, and shares your personal information when you visit or make a purchase from soulstone.se (“Site”).

We are committed to protecting your personal data in accordance with the EU General Data Protection Regulation (GDPR) and applicable Swedish data protection laws.

1. Personal Information We Collect

When you visit the Site, we may collect the following information:

Information you provide:

  • Name
  • Billing and shipping address (only when placing an order)
  • Email address
  • Phone number (if provided)
  • Payment information (processed securely by third-party providers; we do not store full card details)

Information collected automatically:

  • IP address
  • Browser type and device information
  • Pages visited and interaction data
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal data to:

  • Process and deliver orders
  • Provide customer support
  • Communicate order updates
  • Prevent fraud and misuse
  • Improve our website and services
  • Send marketing emails (only if you have consented or not opted out)

3. Legal Basis for Processing (GDPR)

We process your personal data based on:

  • Contract: to fulfill your order
  • Legal obligation: for accounting and consumer law requirements
  • Legitimate interest: to improve our services and prevent fraud
  • Consent: for marketing emails and optional cookies

4. Sharing Your Information

We only share your data when necessary to operate our business, for example:

  • Payment providers (for secure transactions)
  • Shipping and logistics providers (to deliver your order)
  • IT and website service providers (e.g. Shopify and related services)

These providers only process your data to perform their services and are required to protect it.

We do not sell your personal data.

5. Cookies

We use cookies to:

  • Enable website functionality
  • Improve user experience
  • Analyze website traffic
  • Support marketing and advertising (if applicable)

You can disable cookies in your browser settings, but some features may not work properly.

6. Your Rights (GDPR)

If you are located in the EU/EEA, you have the following rights:

Right to Access

You can request a copy of the personal data we hold about you.

Right to Rectification

You can request correction of inaccurate data.

Right to Erasure

You can request deletion of your personal data, where legally possible.

Right to Restrict Processing

You can request limitation of how we use your data.

Right to Data Portability

You can request a copy of your data in a machine-readable format.

Right to Object

You can object to processing based on legitimate interest or marketing.

Right to Withdraw Consent

If processing is based on consent, you can withdraw it at any time.

To exercise your rights, contact us at:
soulstone963@gmail.com

7. Marketing Communications

We may send promotional emails if you have opted in.

You can unsubscribe at any time using the link in our emails.
Even if you opt out of marketing, we may still send transactional emails (e.g. order confirmations).

8. International Transfers

Your data may be processed outside of Sweden or the EU (for example, by service providers).

When this happens, we ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent legal protections.

9. Data Retention

We retain your personal data only as long as necessary to:

  • Fulfill orders
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

After this period, data is securely deleted or anonymized.

10. Security

We take reasonable technical and organizational measures to protect your personal data against loss, misuse, or unauthorized access.

However, no method of transmission over the internet is 100% secure.

11. Do Not Track & Global Privacy Control

Our Site does not respond to “Do Not Track” signals.

However, if your browser sends a Global Privacy Control (GPC) signal, we will treat it as a valid opt-out request where required by law.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes.

The updated version will always be posted on this page with a revised “Last updated” date.

13. Contact Us

If you have any questions about this Privacy Policy or your personal data, contact us at:

Email: soulstone963@gmail.com
Website: soulstone.se