Return & Refund Policy

At Soulstone, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.

Returns

If you are shopping as a consumer within the European Union, you generally have the legal right to withdraw from your purchase within 14 days of receiving your order, without providing a reason. Certain exceptions may apply to specific types of products. European Union

To exercise your right of withdrawal, please contact us at support@soulstone.se within 14 days of receiving your order.

After notifying us, the product should be returned without undue delay and no later than 14 days after you informed us of your decision to withdraw. EUR-Lex

Please return the item:

• In its original condition, as far as reasonably possible
• With original packaging and accessories where applicable
• Together with proof of purchase or sufficient order information

Customers are responsible for the direct cost of return shipping when exercising the right of withdrawal, unless otherwise required by law or agreed by Soulstone. European Union

Please contact us before sending your return. Because products may be fulfilled through different warehouse locations, we will provide the appropriate return instructions and return address.

Condition of Returned Items

You may inspect the product to the extent reasonably necessary to establish its nature, characteristics and functionality, similar to what would normally be possible in a physical store.

If the product has been handled beyond what is necessary for this purpose, the refund may be reduced to reflect any resulting loss in value, where permitted by applicable law. EUR-Lex

Damaged, Defective or Incorrect Items

If your product arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at support@soulstone.se.

Please include:

• Your order number
• A description of the issue
• Photos of the product and packaging where relevant

We will assess the issue and provide an appropriate remedy in accordance with applicable consumer protection law.

Where the product is defective or incorrect and return shipping is required, the customer will not be charged return shipping costs where required by law. European Union

Non-Returnable Items

The right of withdrawal may not apply to certain products, including where applicable:

• Personalized or custom-made products
• Sealed goods that are unsuitable for return for health protection or hygiene reasons once the seal has been broken
• Other products excluded from the statutory right of withdrawal under applicable law

Gift cards or other items may also be subject to specific conditions.

If you are unsure whether a product is eligible for return, please contact us at support@soulstone.se.

Exchanges

We do not currently offer direct exchanges.

If you would like a different product, you may return an eligible item in accordance with this policy and place a new order.

Refunds

If you exercise your statutory right of withdrawal, we will reimburse eligible payments without undue delay and no later than 14 days after being informed of your decision to withdraw.

We may withhold reimbursement until we have received the returned goods or you have provided evidence that the goods have been sent back, whichever occurs first. European Union

Refunds will normally be made using the same payment method used for the original purchase, unless otherwise agreed.

Where required by law, the refund will include the cost of the least expensive standard delivery method offered for the original order. Additional delivery costs resulting from choosing a more expensive shipping method, such as express delivery, are not refundable unless otherwise required by law. EUR-Lex

The customer remains responsible for return shipping costs for ordinary change-of-mind returns where permitted by law and where this has been communicated before purchase.

Your bank or payment provider may require additional time to process the refund after it has been issued.

If you have not received an approved refund within a reasonable period after we have processed it, please contact us at support@soulstone.se.

Contact

For questions regarding returns or refunds:

Email: support@soulstone.se
Website: soulstone.se