Terms of service

Terms of Service – Soulstone

Last updated: 07/01 2026

These Terms of Service (“Terms”) apply to all purchases and use of the website soulstone.se (“Site”), operated by Soulstone (“we”, “us”, “our”). By accessing the Site or placing an order, you agree to these Terms.

If you do not agree, you should not use our Site.

1. Company Information

Soulstone operates this online store and provides handcrafted jewelry products through soulstone.se.

Contact email: soulstone963@gmail.com

2. Eligibility

To make a purchase, you must be at least 18 years old or have permission from a parent or legal guardian.

3. Products

We sell handcrafted orgonite necklaces and related jewelry.

Please note:

  • All items are handmade or individually assembled and may vary slightly in appearance
  • Product images are for illustrative purposes only
  • Small variations in color, shape, or materials may occur
  • We aim to provide accurate descriptions but cannot guarantee that all content is error-free

4. Prices & Payment

All prices are shown in [SEK/EUR – choose your currency] and include applicable VAT where required by law.

We reserve the right to:

  • Update prices at any time
  • Correct pricing errors
  • Cancel orders in case of obvious mistakes

Payment is processed securely through third-party payment providers. You must provide accurate payment information when placing an order.

5. Order Confirmation

When you place an order, you will receive an order confirmation email.

This confirmation does not constitute acceptance of your order. A binding agreement is formed only once your payment has been processed and your order has been dispatched.

We reserve the right to cancel or refuse any order in case of suspected fraud, technical errors, or stock issues.

6. Delivery

We ship within Sweden and internationally where available.

  • Delivery times are estimates and not guaranteed
  • Delays may occur due to postal services, customs, or external factors
  • You will receive tracking information when available

Risk of loss passes to you once the order has been handed over to the shipping carrier.

7. Right of Withdrawal (14 days – EU law)

In accordance with EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order.

To exercise your right of withdrawal:

Conditions:

  • Items must be returned in reasonable condition
  • You may inspect the item as you would in a physical store
  • You are responsible for return shipping costs unless otherwise agreed

Refunds will include:

  • Product cost
  • Standard delivery cost (if applicable)

Refunds are processed within 14 days after we receive the returned item or proof of return.

8. Returns & Complaints

If you receive a defective or incorrect item, you have the right to request a remedy in accordance with Swedish consumer law.

You may be entitled to:

  • Replacement
  • Repair
  • Refund

Please contact us as soon as possible after discovering the issue.

9. Complaints Period

Under Swedish law, you may file a complaint about defects within 3 years of receiving your product, provided the defect existed at the time of delivery.

You must report issues within a reasonable time after discovery.

10. Shipping

We aim to dispatch orders as quickly as possible after purchase.

Delivery times may vary depending on destination and external shipping conditions. Any customs duties or import taxes (if applicable) are the responsibility of the customer.

11. Intellectual Property

All content on this Site, including text, images, branding, and product designs, belongs to Soulstone unless otherwise stated.

You may not copy, reproduce, or distribute any content without written permission.

12. Product Disclaimer

Our products are inspired by spiritual and holistic traditions.

However:

  • They are not medical devices
  • They are not intended to diagnose, treat, or cure any condition
  • Any energetic or spiritual descriptions are subjective and not scientifically verified

Products are sold as decorative and personal-use jewelry.

13. Liability

To the maximum extent permitted by law, Soulstone is not liable for:

  • Indirect or incidental damages
  • Delivery delays caused by third parties
  • Misuse of products
  • Loss of income or profits

Nothing in these Terms limits your statutory rights under Swedish consumer protection law.

14. Personal Data (GDPR)

We process your personal data in accordance with the General Data Protection Regulation (GDPR).

Your data is used only to:

  • Process orders
  • Deliver products
  • Provide customer support

You have the right to request access, correction, or deletion of your data.

Please refer to our Privacy Policy for more information.

15. Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, transport disruptions, or technical failures.

16. Changes to Terms

We may update these Terms at any time. The latest version will always be available on this page.

Continued use of the Site means you accept any updated Terms.

17. Governing Law

These Terms are governed by Swedish law. Any disputes shall be resolved primarily in Swedish courts, in accordance with mandatory consumer protection regulations.

18. Contact

For questions about these Terms:

Email: soulstone963@gmail.com
Website: soulstone.se