Terms of Service – Soulstone

Last updated: 10 October 2026

These Terms of Service (“Terms”) apply to purchases made through soulstone.se (“Site”), operated under the Soulstone brand.

By placing an order through the Site, you agree to these Terms. Nothing in these Terms limits any mandatory rights you may have under applicable Swedish or EU consumer protection law.

1. Operator Information

Soulstone is an independently operated online retail store based in Sweden.

Operator: Parham Panaheidh
Email: support@soulstone.se
Website: soulstone.se
Country: Sweden

2. Eligibility

To place an order, you must be legally capable of entering into a purchase agreement.

If you are under 18 years of age, you must have the permission of a parent or legal guardian where required by applicable law.

3. Products

Soulstone offers a curated selection of products including jewelry, natural crystals and stones, accessories, activewear, bags, selected technology products, and other lifestyle products.

We aim to provide accurate product descriptions, images, materials, dimensions, colors, specifications, and other relevant information.

However, minor variations may occur between product images and the actual product, including variations caused by lighting, screen settings, natural materials, or manufacturing processes.

Product availability may change without prior notice.

4. Prices & Payment

Prices are displayed in the currency shown on the Site or at checkout.

Applicable taxes and shipping charges, if any, will be displayed before the order is completed.

We reserve the right to correct obvious pricing or technical errors.

Payments are processed securely through third-party payment providers available at checkout.

5. Orders & Order Confirmation

After placing an order, you will receive an order confirmation by email.

We reserve the right to cancel an order where there is a legitimate reason, including:

• Product unavailability
• Obvious pricing or technical errors
• Suspected fraudulent activity
• Payment failure

If an order is cancelled after payment has been received, any amount due will be refunded using the applicable payment method.

6. Shipping & Delivery

Soulstone ships to Sweden and other destinations where delivery is available.

Orders may be fulfilled from international suppliers or overseas fulfillment warehouses.

Estimated processing times, delivery times, shipping costs, tracking information, and customs information are described in our Shipping Policy.

Delivery estimates are provided in good faith but may be affected by circumstances outside our reasonable control.

Nothing in these Terms limits any mandatory consumer rights relating to delivery.

7. Right of Withdrawal

Consumers purchasing online generally have a statutory right to withdraw from the purchase within 14 days of receiving the goods, subject to applicable exceptions. Konsumentverket

To exercise the right of withdrawal, contact us at:

support@soulstone.se

You may also use any withdrawal function made available on the Site.

Further information about returns, return shipping, refunds, and exceptions is available in our Return & Refund Policy.

8. Withdrawal Function

Where required by applicable Swedish law, Soulstone provides consumers with an electronic withdrawal function on the same website through which the purchase agreement was concluded. Konsumentverket

Information submitted through the withdrawal function will be handled in accordance with applicable consumer and data protection law.

9. Defective, Damaged or Incorrect Products

If a product is defective, damaged, incorrect, or does not correspond to the agreed description, please contact us at support@soulstone.se as soon as reasonably possible.

Consumers may have rights to remedies such as:

• Repair
• Replacement
• Price reduction
• Refund

The applicable remedy depends on the circumstances and mandatory consumer protection law.

10. Complaints

Under Swedish consumer law, consumers generally have the right to complain about an original defect in a product for up to 3 years after receiving it. A complaint must also be made within a reasonable time after the defect is discovered. Konsumentverket

Please contact us at support@soulstone.se and include your order number and a description of the issue.

11. Returns & Refunds

Returns and refunds are handled in accordance with our Return & Refund Policy and applicable consumer protection law.

For ordinary withdrawal returns, the customer may be responsible for direct return shipping costs where permitted by law and where this has been communicated before purchase.

For defective or incorrect goods, return costs will be handled in accordance with applicable law.

12. Customs, Duties & Taxes

Orders shipped internationally may be subject to customs procedures, import VAT, duties, or local handling fees depending on the destination.

Where such charges are not collected at checkout, they may be payable by the recipient in accordance with local regulations.

Please refer to our Shipping Policy for further information.

13. Product Disclaimer

Some Soulstone products, including crystals and stones, may be described using traditional, symbolic, spiritual, or cultural associations.

Such descriptions are provided for general informational and lifestyle purposes only.

Soulstone products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Any spiritual or traditional descriptions should not be considered medical advice or a substitute for professional healthcare.

14. Intellectual Property

Unless otherwise stated, Soulstone's original branding, text, graphics, design elements, and other original content may not be copied, reproduced, or distributed without permission, except where permitted by law.

Third-party trademarks, images, or other materials remain the property of their respective owners.

15. Limitation of Liability

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

To the extent permitted by law, Soulstone is not responsible for indirect losses arising from circumstances outside our reasonable control.

These Terms do not limit any mandatory statutory rights available to consumers.

16. Personal Data & Privacy

Personal data is processed in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR).

Information may be processed for purposes including:

• Processing and fulfilling orders
• Payment administration
• Shipping and delivery
• Customer service
• Fraud prevention
• Compliance with legal obligations

Please refer to our Privacy Policy for full information about how personal data is processed.

17. Force Majeure

Soulstone is not responsible for delays or failure to perform obligations where caused by circumstances outside our reasonable control, including severe weather, transport disruption, customs delays, industrial action, natural disasters, government measures, or major technical failures.

Nothing in this section limits rights that cannot legally be excluded.

18. Changes to These Terms

We may update these Terms from time to time.

The version applicable to your purchase will generally be the version in effect when your order was placed, unless mandatory law requires otherwise.

The current version will always be available on this page.

19. Governing Law

These Terms are governed by Swedish law, subject to any mandatory consumer protection rules that may apply in the consumer's country of residence.

Nothing in this provision deprives consumers of protections they are entitled to under mandatory applicable law.

20. Contact

For questions regarding these Terms:

Email: support@soulstone.se
Website: soulstone.se