Shipping policy
Soulstone
Last updated: 10 October 2026
This Shipping Policy explains how orders are processed, shipped, and delivered when purchasing from soulstone.se.
By placing an order, you agree to the terms below.
1. Order Processing Time
Orders are normally processed within 1–3 business days after payment is confirmed.
Processing time refers to the time required to prepare your order before it is handed over to the shipping carrier.
During high-demand periods, processing may take slightly longer. If there is a significant delay, we will contact you.
2. Where Orders Are Shipped From
Soulstone works with international suppliers and fulfillment partners.
Depending on the product, orders may be dispatched from overseas fulfillment warehouses, including warehouses located outside Sweden and the European Union.
If an order contains multiple products, items may be shipped separately from different fulfillment locations.
3. Estimated Delivery Times
Estimated delivery times after processing are:
- Sweden: 7–18 business days
- Europe: 7–20 business days
- Other international destinations: 10–25 business days
These are estimated delivery times and may occasionally vary due to customs processing, carrier delays, local postal services, seasonal demand, weather, or other circumstances outside our reasonable control.
4. Shipping Cost
We currently offer free standard shipping on all orders, unless a different shipping charge is clearly displayed at checkout.
Any available express or alternative shipping options, together with their applicable cost, will be displayed at checkout before payment.
5. Order Tracking
When tracking is available, you will receive tracking information after your order has been dispatched.
Please allow approximately 2–5 business days after dispatch for tracking information to become active or update.
6. Customs, Import Duties & Taxes
International orders may be subject to customs procedures, import VAT, duties, or other charges imposed by the destination country.
Where such charges are not collected at checkout, they may be payable by the recipient in accordance with local regulations.
Any applicable charges will depend on the destination country and local customs rules.
Customers are encouraged to check applicable import requirements in their country before ordering.
7. Shipping Delays
We aim to deliver orders within the estimated delivery periods stated above.
Delays may occasionally occur due to circumstances outside our reasonable control, including:
- Customs processing
- Carrier or postal service delays
- High shipping volumes
- Weather conditions
- Transport disruptions
If your order is significantly delayed, please contact us at support@soulstone.se and we will assist you in investigating the shipment.
Nothing in this section limits any rights you may have under applicable consumer protection law.
8. Incorrect Shipping Address
Please make sure your shipping address is complete and correct before submitting your order.
If you notice an error shortly after placing your order, contact us as soon as possible at support@soulstone.se.
If an order has already been shipped, we may not be able to change the delivery address.
9. Lost or Missing Packages
If your tracking information shows that an order has been delivered but you have not received it, please:
- Check with household members or neighbours
- Check the delivery location or collection point
- Contact the shipping carrier
- Contact us at support@soulstone.se
We will assist you in investigating the shipment with the carrier where reasonably possible.
10. Damaged Items
If your order arrives damaged, please contact us as soon as possible and preferably within 7 days of delivery.
Please provide:
- Your order number
- Photos of the damaged product
- Photos of the packaging
We will review the case and provide an appropriate solution in accordance with applicable consumer rights and our Refund Policy.
11. Multiple Shipments
Orders containing more than one item may arrive in separate packages because products can be fulfilled from different warehouse locations.
You will not be charged additional shipping fees solely because an order is divided into multiple shipments.
12. Contact
For questions about shipping or delivery:
Email: support@soulstone.se
Website: soulstone.se